What is Digital Service Delivery for Law Firms?

Date: June 4, 2024

As technology and digital channels continue to evolve, law firms need to continuously adapt to stay ahead of the competition and make the client experience as seamless as possible. That is where digital service delivery comes in. Digital service delivery, simply put, is the electronic delivery of information including data and content across multiple platforms and devices such as mobile, desktop, and tablet. This can include everything from offering virtual consultations to such simple solutions as having an online form potential new clients can fill out on your website to request a consultation.

Benefits of Digital Service Delivery 

The shift to a more digital world is here whether we like it or not, and it’s critical for law firms to adapt to keep up with changing client behaviors. While digital service delivery may sound scary, it does not have to be. There is an abundance of benefits to digital service delivery for your law firm. Let’s dig into some of the benefits now. 

Improved Client Experience

According to Gitnux’s Market Data report, 77% of consumers searching for attorneys start with online information. This makes the implementation of digital service delivery all the more important for your firm. This begins with ensuring that your online presence is strong and that navigating the information on your website is easy to do. This all contributes to an improved client experience because if, for example, your website is easy to navigate, has relevant and helpful information, and provides potential clients with various ways to contact you (phone number, contact form, chatbots, etc.) then that improves the client experience by making the process of finding an attorney as convenient as possible.  

Environmentally Friendly 

Moving to a digital service delivery model allows your firm to be more environmentally friendly. How so? Well, now you can deliver and store documents virtually with the use of secure cloud storage, and you can even send vital documentation by email through secure files, just to name a few examples. This allows your firm to use less physical paper, contributing to a positive environmental impact. 

Increased Accessibility

Providing digital service delivery options for your law firm’s clients can help make your services more accessible. This allows your firm to capitalize on opportunities you may not have been able to in the past due to technological barriers while also being more inclusive overall. 

Expand Your Reach 

Offering digital service delivery opens a wide door of new opportunities for your firm. For example, providing a digital service delivery would allow your firm to expand to other geographical regions. For example, if you are a Florida-based family law attorney but you are looking to expand geographically, then you may consider digital service delivery options so your firm can service an increased portion of the state or even begin servicing outside of the state should you choose to hire attorneys barred in other states. 

Challenges of Digital Service Delivery

While there are an abundance of benefits of digital service delivery, there are a few challenges that may be encountered when implementing such a large change. 

Resistance to Change 

One of the biggest challenges firms face when implementing or making improvements to digital service delivery is resistance to change. Change can be hard but oftentimes is necessary to move the firm forward and continue to grow. In fact, according to a survey, 36% of lawyers and legal company leaders said that a lack of tech skills and the need for digital upskilling is the biggest hurdle to the adoption of digital investments. This is why it’s important to have proper education in place when implementing such a big change while also having a team on standby to support any difficulties that may arise. 

Technical Difficulties

With any technological innovation, there are sometimes difficulties you may encounter.  While technical difficulties cannot always be avoided, you can prepare your firm as best as you can should a difficult situation or issue arise. This is where a trusted IT team or professional can be beneficial, as they can help troubleshoot any issues that may arise. 

Improve Your Firm’s Digital Presence With Law Firm SEO 

Digital transformation involves many different aspects of your business. With that said, it’s just as important to be sure your law firm’s digital presence is top of mind. Is your website visible on search engines? Is your website bringing in new business? If you answered no to one or both of these questions it might be time to consider law firm SEO services. If you are interested in learning more, reach out to our team at 9Sail today! We specialize in SEO for law firms and work with you closely to improve your firm’s presence across the web while helping to grow your business.