In April, 9Sail’s founder and CEO, Joe Giovannoli, and CRO, Robyn Addis, sat down with Garrett Goldman, CEO at StateWP to discuss how law firms can safely move faster with AI. Read on to hear their thoughts on how firms can protect themselves by tightening process discipline, ownership, security, compliance, and documentation around their websites and related technology.
Key Takeaways:
- AI makes everything happen faster—good and bad. If your systems and processes are solid, AI helps you win. If they’re messy, AI helps them break faster.
- You still need a clear process, even with AI. Don’t let people skip steps like testing or review just because AI is “fast.” First define the workflow, then plug AI into it.
- A real person must own the outcomes. “The AI did it” isn’t an answer. Name one person who is responsible for changes, checks, and fixes.
- Security and documentation can’t be optional. Know what tools you’re using, what data they see, and where that data goes. Write down what the AI is building so others can understand and maintain it later.
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