Understanding 9Sail's Digital Visibility Index™

The first comprehensive benchmark measuring law firm digital infrastructure health and competitive positioning in the search-driven legal marketplace.

While traditional rankings measure headcount or financial performance, they reveal nothing about a firm’s ability to be discovered, validated, and engaged with in our digital-first legal services marketplace. The Digital Visibility Index™ fills this critical gap.

Beyond Marketing Metrics


While traditional rankings measure headcount or financial performance, they reveal nothing about a firm's ability to be discovered, validated, and engaged with in our digital-first legal services marketplace. The Digital Visibility Index™ fills this critical gap.

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Strategic Positioning

Map your firm against traditional success metrics and digital infrastructure health to identify strategic opportunities and competitive vulnerabilities.

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Infrastructure Assessment

Quantify the technical foundations that determine whether potential clients can successfully discover and engage with your firm online.

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Competitive Intelligence

Understand how your digital performance compares to peer firms and identify which competitors are gaining digital advantages.

Three Pillars of Digital Visibility


The Digital Visibility Score™ synthesizes multiple performance indicators across three foundational pillars, each weighted according to its impact on business outcomes.

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Growth (40%)

Measures momentum and trajectory through year-over-year changes in organic traffic, non-branded keyword visibility, and first-page search presence. Digital markets move quickly—firms either expand their presence or watch it erode.

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Authority (20%)

Represents accumulated digital credibility through domain authority, backlink quality, and external validation. Like institutional reputation, authority is built over time and provides crucial competitive insulation.

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Technical (40%)

Ensures your digital foundation supports business objectives through Core Web Vitals and page speed performance. Poor technical execution directly translates to lost opportunities.

Understanding Your Digital Visibility Score™


The Digital Visibility Score™ ranges from 0 to 100, with clear performance thresholds that translate abstract digital concepts into concrete business implications.

Your score reveals four key insights

Referral Conversion Risk

Poor digital performance creates doubt when referred prospects conduct validation research, potentially damaging valuable referral relationships.

Competitive Displacement

Firms that delay digital investment risk being outmaneuvered by agile competitors.

Market Invisibility

Few firms generate more than 80% non-branded traffic, leaving them practically invisible to prospects searching by need rather than name.

Silent Rejection

53% of users abandon sites taking longer than 3 seconds to load. Poor mobile performance creates negative associations before any interaction occurs.

Strategic Positioning Framework

The true power emerges when mapping Digital Visibility Scores against traditional success metrics, revealing four distinct strategic positions.

01

Digital Leaders

Strong firm performance across traditional metrics + Strong Digital Visibility Scores. These firms successfully extend traditional excellence into digital channels, seeing higher referral conversion rates and stronger talent recruitment.

02

Digital Laggards

Strong performance + Low Digital Visibility Scores. Prestigious firms resting on traditional laurels while digital infrastructure crumbles, creating pipeline risk for tomorrow’s growth.

03

Digital Disruptors

Growing strength in traditional firm performance metrics + High Digital Visibility Scores. Tomorrow’s competitive threat, using digital excellence to overcome traditional disadvantages and capture next-generation legal buyers.

04

Comprehensive Opportunity

Lower rankings on both dimensions. While challenging, this position offers opportunity to leapfrog competitors by addressing traditional and digital development simultaneously.

FAQs

About 9Sail's Digital Visibility Index™


How are you calculating and comparing non-branded keyword scores across firms?

We analyze overall non-branded keyword growth using year-over-year percent change methodology to normalize for firm size differences. However, we acknowledge that attorney names may be included in this metric, and we recommend further analysis to isolate true service-focused, non-branded terms from attorney-specific keywords.

Can you explain the Core Web Vitals scoring methodology?

Core Web Vitals evaluates three key performance metrics: Largest Contentful Paint (loading), First Input Delay (interactivity), and Cumulative Layout Shift (visual stability). We score these against Google’s thresholds to determine overall site performance health.

  • Largest Contentful Paint (LCP) – Loading Performance

    Measures how long it takes for the largest visible content element on a page to fully load and render. This is typically the main image, video, or large block of text that users see first. Good LCP scores are 2.5 seconds or faster.
  • First Input Delay (FID) – Interactivity

    Measures the time between when a user first interacts with your page (clicks a link, taps a button, etc.) and when the browser actually responds to that interaction. It captures how responsive your site feels to users. Good FID scores are 100 milliseconds or less.
  • Cumulative Layout Shift (CLS) – Visual Stability

    Measures how much visible content unexpectedly shifts or moves around while the page is loading. This includes elements like images loading and pushing text down, or ads appearing and causing content to jump. Good CLS scores are 0.1 or lower.

These metrics matter because they directly impact user experience – slow loading times, unresponsive interactions, and shifting content all frustrate visitors and can cause them to leave your site. Google also uses these metrics as ranking factors in search results, making them crucial for both user satisfaction and SEO performance.

How do you collect data across all Am Law 200 firms for the report?

We utilize a combination of publicly available SEO tools, search engine data, and website performance analysis platforms to gather comprehensive digital visibility metrics across the entire Am Law 200 list.

What drives increases or declines in non-branded page one keywords?
  • Increases typically result from enhanced content creation targeting service-focused keywords and improved SEO optimization strategies. Additional causes of increases: increased authority, improved website performance.
  • Declines commonly stem from Google algorithm updates affecting page rankings, though the overall impact is usually minor. Challenges in differentiating attorney-specific terms from true non-branded keywords can also skew results. Additional causes of declines: aging/unupdated content, authority loss, website errors, competitive landscape changes.
How are attorney names factored into non-branded keyword measurements?

Currently, attorney names may be included in our non-branded metrics, which can impact accuracy. We recommend analyzing non-branded keyword data to separate attorney-specific terms from genuine service-focused, non-branded queries for more precise insights.

What's the value of earned media versus paid media for legal firms?

Earned media (like Wall Street Journal mentions) provides significant brand value but may not directly boost SEO through backlinks as many preeminent media outlets often do not provide backlinks from their online publications to a firm’s site. Digital PR placements that include backlinks to your firm’s website offer greater value by supporting both traditional SEO and visibility in AI-powered search results.

Do paid directory listings impact AI and generative search results?

It is unclear at this time if paid vs. unpaid listings impact AI and generative search results. As of the time of publication, it appears paid directory listings may carry less weight in AI/generative search results compared to organic, unpaid mentions from authoritative sources. However, any third-party rankings and directories can still help improve visibility in these emerging search formats.

What's the value of Chambers rankings and paid versus non-paid directory listings?

Third-party rankings and directories, including Chambers, generally help improve visibility in AI/generative search results. However, the specific impact difference between paid and non-paid listings in these new search formats remains unclear as the technology continues evolving.

Is there recency bias in growth metrics favoring smaller firms?

Our year-over-year percent change methodology helps normalize potential recency bias that might favor smaller firms making recent digital investments over larger firms with established online presences.

How do you account for privacy and cookie tracking changes in data collection?

We recommend focusing on conversion-focused tracking (such as form submissions) rather than relying solely on top-of-funnel traffic metrics that may be impacted by evolving privacy regulations and cookie restrictions.

How do you determine which firms to compare against for benchmarking?

We compare firms within similar practice areas, geographic markets, and revenue tiers to provide meaningful competitive context. Am Law 200 firms are segmented by size and specialization to ensure relevant peer comparisons.

Why do some smaller firms appear to outperform larger firms in certain metrics?

Smaller firms often have more focused digital strategies and can implement changes more quickly than larger organizations. However, larger firms typically have advantages in brand recognition and overall digital authority that may not be captured in all metrics.

How often should firms expect to see significant changes in their digital visibility scores?

Meaningful improvements typically take 6-12 months to materialize in search rankings and visibility metrics. However, technical improvements (like Core Web Vitals) can show faster results within 30-90 days.

What tools and data sources do you use for the Digital Visibility Index?

We combine data from leading SEO platforms, Google Search Console APIs, website performance monitoring tools, and proprietary analysis to ensure comprehensive and accurate reporting across all measured categories.

How accurate is the data, and what are the limitations?

Our data reflects publicly available information and search engine metrics. Limitations include potential delays in search engine data updates, variations in tool accuracy, and the evolving nature of search algorithms affecting consistency over time.

How frequently is the data updated in your reports?

The Annual Am Law 200 Digital Visibility Index uses data collected over a 12-month period to ensure statistical significance. Quarterly updates are available for individual firm audits to track progress between annual reports.

Can firms improve their scores without hiring an external agency?

Some technical improvements can be handled internally, but most firms lack the specialized expertise fora comprehensive SEO strategy, content optimization, and staying current with algorithm changes that drive meaningful visibility improvements.

How does the legal industry compare to other professional services in digital maturity?

The legal industry generally lags 5+ years behind other professional services in digital marketing adoption, creating significant opportunities for firms that invest strategically in comprehensive digital visibility strategies.

Why do so few Am Law 200 firms rank well for non-branded keywords?

Most large firms focus heavily on brand-based marketing and referral relationships, historically underinvesting in search optimization for service-specific queries that potential clients actually use when researching legal services.

How is AI changing the digital visibility landscape for law firms?

AI-powered search is shifting emphasis toward authoritative, well-structured content that can be easily cited and referenced. Firms optimizing for traditional search alone will increasingly lose visibility as AI tools become primary research methods.

Will you incorporate AI/generative search data into future reports?

Currently, our reports don’t include AI/generative search data due to limited standardization and availability of information across platforms. We plan to incorporate this data into future iterations as it becomes more widely available and standardized across search engines and AI platforms.

How will the Digital Visibility Index evolve as search technology advances?

We continuously adapt our methodology to reflect emerging search behaviors, including voice search, visual search, and AI-powered research tools. The index will incorporate new metrics as they become measurable and relevant to legal client acquisition.

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